Call Centre, Customer Service/ Care

Contact Centre Trainee

  • Croydon
  • £19,000.00
  • Pension Protection Fund
  • 35-40 hours per week


In brief, the Pension Protection Fund’s main function is to provide compensation to members of eligible defined benefit pension schemes, when there is a qualifying insolvency event in relation to the employer, and where there are insufficient assets in the pension scheme to cover the Pension Protection Fund level of compensation. The Pension Protection Fund is a statutory fund run by the Board of the Pension Protection Fund, a statutory corporation established under the provisions of the Pensions Act 2004. To help fund the Pension Protection Fund, compulsory annual levies are charged on all eligible schemes.


Investing the assets of the Pension Protection Fund effectively is a further key function of the organisation. The Pension Protection Fund is also responsible for the Fraud Compensation Fund - a fund that will provide compensation to occupational pension schemes that suffer a loss that can be attributable to dishonesty.



A brilliant opportunity to develop Customer Service skills in order to provide an excellent customer experience to our members, treating them fairly, courteously, empathetically, efficiently, consistently and in accordance with all PPF policies and standards


Responsibilities and Duties

  • As the  first point of contact, respond to all member queries and requests over the  telephone within set quality and time parameters and follow up all commitments to members to ensure they are met.
  • Update and maintain consistent and accurate member records, using the appropriate systems, e.g. Change of address, bank details etc.
  • Maintain customer goodwill by identifying when a member has a particularly complex query that should be handled by a senior contact centre team member or pensions administrator and ensuring the call is transferred in line with established procedures


  • Maths and English GCSE (or equivalent) with Grade C or above
  • Recent Customer Service experience
  • Experience of using the Microsoft suite of applications


In return for your skills, experience and commitment we’ll give you a challenging role in a dynamic business where you’ll get the support you need to develop your career in a vibrant environment. And of course, you’ll also get a competitive rewards package.


For further information, please contact


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  • Value Croydon
  • Good Employer Croydon
  • Calat
  • Wuropean Union Social Fund