Information Technology

L3 Infrastructure Technician

  • Croydon
  • £14,000.00
  • Croydon College
  • 35-40 hours per week


Croydon College is here to help get you to where you want to be in life. Over 8,000 students choose to study with us each year. We’re one of the largest and most successful providers of Further (college) and Higher (university) Education courses in the South East, judged Good at all levels in all areas by external inspections by Ofsted and the Quality Assurance Agency (for Higher Education). 



The purpose of this role is to support of full Microsoft Office Suite (all versions, including Office 365) and entering and updating support tickets in the help desk system. An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.


Responsibilities and Duties

  • Monitoring customer servers for problems (checking backups ran successfully, disk space, anti-virus definitions, etc.)
  • Basic network troubleshooting (Wired and WiFi)
  • General support for PCs, Macs, etc. on company networks
  • Updating customers by telephone of the status of their support tickets
  • Occasional PC repair and upgrades (e.g. Hard Disk replacement, RAM



  • Hard worker
  • Enthusiastic
  • Keen to learn
  • Punctual & reliable
  • Good customer service skills
  • Able to work under pressure

Desired qualifications

  • At least five GCSEs (or equivalent) at Grade C/4 or above including Maths, English and either IT or Science


Hours - 9am until 5.30pm

IT Apprenticeship Level 3


For further information, please contact


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  • Value Croydon
  • Good Employer Croydon
  • Calat
  • Wuropean Union Social Fund