Receptionist (Part Time)

As a service receptionist, you will join a lively, supportive, and friendly team to work together to provide an excellent service for adult client group. You will serve as the first point of contact for our residents and external partners.  

Key responsibilities  

Customer Service  

• To serve as the first point of contact and deliver the highest standard of customer service to all parties including customers, their visitors and external agencies.  
• To use skills, experience, and knowledge to respond to challenging customer situations and deal professionally with emergency services.  
• To act as a central point of contact for external agencies and stakeholders whilst supporting the team and customers in maintaining good communication and positive working relationships.  
• To be aware of the general wellbeing of customers (considering in particular those who are vulnerable) and highlighting concerns including safeguarding matters to other staff members and assist them with individual queries and requests.  
• To promote Customer Involvement activities.  

Housing Management  

• Support the team in organising interviews for potential customers. This may include ensuring referral paperwork is delivered to the team, booking interviews directly with our potential customers, preparing documentation and updating both internal and external databases.  
• To be responsive and proactive in dealing with behaviour that causes or is likely to cause nuisance and annoyance to neighbours and the surrounding community.  
• To report repairs and maintenance in accordance with policy and procedure.  
• To deposit rent/ service charge payments in accordance with policy and procedure. 
• Take part in activities and provide them with opportunities that generate aspiration and confidence.