Bar Work/ Alcohol Sales, Restaurant

Food and Beverage Assistant

  • Gatwick Airport
  • £9.00
  • Hilton Hotel - London Gatwick
  • 40+ hours per week

THE COMPANY

With more than 550 locations across six continents, Hilton Hotels & Resorts provide an authentic and contemporary experience for guests worldwide. Our Team Members are always ready to provide friendly, individualised service to our guests. We’re also happy to offer a range of services to meet your needs. Keep up your workout routine at our on-site fitness centres or relax at one of our spas. From booking to checkout, we’re here to make your stay as enjoyable as possible.

THE ROLE

Duties and Responsibilities

  • As a Food & Beverage Associate ensure checks are presented to all guests during service to secure full payment for all products and services offered.
  • Understand how to efficiently process payments, count floats for accuracy and enforce cash handling procedures.
  • Record covers in Micros properly and accurately post products consumed.
  • Maintain an honest operation when posting products and handling payments (cash, credit card, room charge, A&G charges).
  • Maintain and encourage a positive working environment.
  • Supports the team with up-selling features and be knowledgeable in your role
  • Respects colleagues and work closely with other associates to deliver memorable experiences
  • Actively participate in associate briefings and team meetings.
  • Assist the manager to drive Heartbeat (guest satisfaction) by providing consistent guest experiences.
  • Report positive and constructive guest feedback to the manager.
  • Constantly critique quality levels of service and product consistency, provide suggestions to the manager.

THE CANDIDATE

  • An absolute commitment to delivering high levels of customer service
  • A positive attitude and good command of the English language due to guest interaction
  • Previous a la carte or fine dining experience preferred
  • Ability to work in a team environment
  • High level of personal presentation

OTHER INFORMATION

You will be required to work flexible shift patterns through the week to meet customer demands. 

 

Other benefits include:

  • A share of service charges
  • Discounted train travel

APPLY FOR THIS OPPORTUNITY

To apply for this position please enter your email address below and a member of the team will be in touch. If you have not yet registered you will be required to do so in the next step.

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