Call Centre

Switchboard Operator

  • Gatwick Airport
  • £9.00
  • Hilton Hotel - London Gatwick
  • 40+ hours per week

THE COMPANY

With more than 550 locations across six continents, Hilton Hotels & Resorts provide an authentic and contemporary experience for guests worldwide. Our Team Members are always ready to provide friendly, individualised service to our guests. We’re also happy to offer a range of services to meet your needs. Keep up your workout routine at our on-site fitness centres or relax at one of our spas. From booking to checkout, we’re here to make your stay as enjoyable as possible.

THE ROLE

As a Switchboard Operator will be answer the telephone using the hotel's in-house computer system and respond accordingly to external and internal guest queries. You will be expected to work closely with other departments such as Front Office, Housekeeping, Security, Reservations, Security, and Human Resources.

 

Duties and Responsibilities

  • Outstanding customer care at all times.
  • Ensure that all telephone calls are answered courteously and efficiently, within the company brand standards.
  • To take messages for guests and management ensuring that they are accurate, clear and delivered promptly.
  • To report and log all maintenance faults which occur on the Hotel's switchboard and telephone system.
  • To handle emergency calls immediately, ensuring that comprehensive and accurate information is relayed.
  • Maintaining all equipment and work areas.
  • To ensure the handover of undelivered messages or outstanding matters to the next person on duty.
  • To ensure that lines are open, closed and charged correctly for all function rooms on a daily basis.

THE CANDIDATE

  • Previous high volume hotel front office experience is preferable
  • Previous customer service experience is essential
  • A capability and commitment to delivering high levels of customer care
  • A smart and professional appearance
  • A positive attitude and excellent communication skills
  • Experience of working as part of a winning team
  • Ability to remain calm whilst under pressure
  • Computer literacy
  • Cash handling experience

OTHER INFORMATION

You will be required to work shift patterns throughout the week. 

 

Other Benefits include: 

  • Discounted train travel 

APPLY FOR THIS OPPORTUNITY

To apply for this position please enter your email address below and a member of the team will be in touch. If you have not yet registered you will be required to do so in the next step.

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