Customer Service/ Care

Executive Lounge Host

  • Gatwick Airport
  • £9.00
  • Hilton Hotel - London Gatwick
  • 40+ hours per week


With more than 550 locations across six continents, Hilton Hotels & Resorts provide an authentic and contemporary experience for guests worldwide. Our Team Members are always ready to provide friendly, individualised service to our guests. We’re also happy to offer a range of services to meet your needs. Keep up your workout routine at our on-site fitness centres or relax at one of our spas. From booking to checkout, we’re here to make your stay as enjoyable as possible.


The Guest Relations department is responsible ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations. The delivery of outstanding customer service to all guests is paramount to every task they complete.


Duties and Responsibilities

  • Delivering outstanding customer care at all times.
  • Management of VIP arrivals.
  • Overseeing room upgrades in conjunction with the Housekeeping team to include guest amenities, special requests and the management of guest’s personal profiles.
  • Ensuring all customer queries or requests are handled in a polite, efficient and courteous manner.
  • Ensuring guest expectations have been met throughout the stay.
  • Dealing with guest concerns or complaints, to include follow up in person or in writing.
  • Maintaining all equipment and work areas, including key and cash security.
  • Processing company loyalty card schemes according to guidelines.
  • Maintaining a high level of hotel and product knowledge at all times.


  • Previous high volume hotel experience is preferable
  • Previous customer service /guest relations experience is essential
  • A smart and professional appearance
  • A positive attitude and excellent communication skills
  • Experience of working as part of a winning team
  • Ability to remain calm whilst under pressure
  • High standard of written and spoken English


The hours you will be offered are shift patterns over the week. You flexibility is required. 


To apply for this position please enter your email address below and a member of the team will be in touch. If you have not yet registered you will be required to do so in the next step.

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