Commercial Renewals Advisor and Handler

  • Croydon
  • £22,000.00
  • FSB Insurance Service
  • 35-40 hours per week


Welcome to your new FSB Insurance Service. From the 1st February 2018 we have been providing a range of services to help FSB Members future-proof their business by providing good quality insurance services alongside useful auxiliary services. The FSB is woven into the very fabric of our business and we intend to provide the very best service that we can to you, the members. The new FSB Insurance Service (or FSBIS for short) was created by the FSB, for FSB Members and is owned by the FSB. At the heart of our new offering are the three key principles of delivering good advice, quality products and good value insurance services.



Working as part of FSB insurance you will be expected to develop and maintain a thorough understanding of all products and services as to assist customers. You will be working to agreed sales and retention targets both individually and as part of the overall team.


Responsibilities and Duties

  • Manage incoming sales and member/customer enquiry calls.
  • Produce and issue quotation, new business and renewal documentation.
  • Assist customers to protect their material assets and liabilities.
  • Being able to work productively and efficiently as a member of a sales team as well as contributing to team discussion in regards to progression and positive change.
  • Follow up and convert leads as well as making outbound calls.



  • Have a minimum of 5 Grade A-C GCSE’s
  • Competent to sell SME general insurance
  • CII FIT Qualification
  • Relevant experience in a branch and/or broker sales position
  • A clear understanding of the UK insurance market and its dynamics
  • Experience of e-trading platforms; Acturis would be advantageous but not required
  • A strong track record in delivering on sales targets


Apply below or call us on 0208 604 7471


To apply for this position please enter your email address below and a member of the team will be in touch. If you have not yet registered you will be required to do so in the next step.

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