In 1981 we started providing support and accommodation for young people in Croydon who faced homelessness. Over the last 35 years the needs of people we meet have become more varied and more complex. We have learned a great deal by listening to those we have worked with and adapted our services to meet their evolving needs and aspirations. Our services combine support with accommodation to ensure that after a period facing homelessness, young people move on to independence with all the skills they need to make the most of their lives.
- The Concierge Officer provides first contact and safeguarding to clients. This includes providing a high level of customer service, recognising safeguarding concerns, identifying and reporting risks to people, report writing and providing handovers.
- The Concierge Officer controls access to buildings, monitors CCTV systems, carries out regular patrols and H&S checks, and deals with emergencies.
- The Concierge Officer may be required to undertake both static shifts based within housing projects and roving shifts visiting projects in different locations. The service operates 365 days a year on a 24/7 basis.
- The Concierge Officer will be based in housing projects served by CAYSH Concierge Services. These projects provide short stay accommodation for young people in housing need, vulnerable client groups and adults with Mental Health needs. Some of these clients will be high risk and may present difficult or challenging behaviour.
- Concierge Officers will be expected to work alone during shifts and in all cases they will have access to advice and support from Colleagues, Supervisors and an Out of Hours Management On Call Service.
- When roving, Concierge Officers are expected to visit and patrol all housing projects on a rotation basis with an emphasis on properties where there have been identified risks concerning safeguarding and/or anti-social behaviour.
- A mature & non-judgmental attitude to working with a client group that may present challenging behaviour.
- Valid Security Industry Authority (SIA) registration and licences as a Door Supervisor and in CCTV Monitoring.
- A basic understanding of the often complex issues likely to be presented by vulnerable people. These are likely to include: mental and physical ill health; challenging behaviour including sexualised behaviour; drug and alcohol abuse; anti-social behaviour; offending and young people leaving care.
- Ability to work under your own initiative and support the frontline staff to deliver a high quality service. Ability to work alone without direct supervision.
- Customer Service - Builds effective relationships with appropriate boundaries. Enables positive relationships with service users and frontline staff. An ability to problem solve and look for solutions reducing levels of risk that people may become harmful or may be harmed themselves.
- Administration – Good numerical and literacy skills as well as administration skills.
- You must be able to work flexibly on a shift rota, mainly operating throughout the night, plus weekends and Public Holidays.
- A driver with a clean UK driver’s licence (NOT ESSENTIAL but desirable)
- Valid Security Industry Authority (SIA) registration and licences as a Door Supervisor and in CCTV Monitoring (NOT ESSENTIAL but desirable)