Supported Housing Officer

  • Croydon
  • £26,000.00
  • CAYSH
  • 35-40 hours per week

THE COMPANY

In 1981 we started providing support and accommodation for young people in Croydon who faced homelessness. Over the last 35 years the needs of people we meet have become more varied and more complex. We have learned a great deal by listening to those we have worked with and adapted our services to meet their evolving needs and aspirations. Our services combine support with accommodation to ensure that after a period facing homelessness, young people move on to independence with all the skills they need to make the most of their lives.

THE ROLE

The charity is seeking a talented individual to join as a Supported Housing Officer. This role is an exciting opportunity to actively make a real difference in the lives of young and vulnerable adults. Working as a Supported Housing Officer you must have a positive, solution focused approach with a background of working with vulnerable people in housing or a support related environment.

 

Responsibilities and Duties

  • Assist the Operations Manager with the day-to-day running of the service providing guidance and a proactive response within the team.
  • Lead on void management through ensuring referrals are sourced in advance, interviews and matching processes are efficient and within the agreed timeframes.
  • Deputise for the Operations Manager as and when required and directed by the Head of Service.
  • Ensure rooms are ready to let within agreed timeframes.
  • Adopt a proactive approach to achieving a positive, engaging and promotional role with service users and local authorities.
  • Coordinate with all stakeholders within the business to ensure voids are managed effectively.
  • Responsible for ensuring up to date records are maintained, including full and accurate use of the Clients Records Database.
  • Undertake any other duties as requested, by management.

 

THE CANDIDATE

Experience, Skills and Qualifications

  • An NVQ Level 3 (or above) or equivalent qualification and / or willingness to work towards a Management qualification.
  • Experience of providing support services to young and vulnerable people.
  • All staff must have satisfactory references and submit to an enhanced DBS check
  • Experience of supervising volunteers and other non-paid workers is desirable.
  • Knowledge and understanding of Health and Safety and Safeguarding legislations.
  • Previous experience of developing individuals and teams to improve performance and service delivery.
  • Previous experience of using an electronic case management system.
  • A desire to positively impact the lives of young and vulnerable adults.

 

OTHER INFORMATION

  • An NVQ Level 3 (or above) or equivalent qualification and / or willingness to work towards a Management qualification.
  • Experience of providing support services to young and vulnerable people.
  • All staff must have satisfactory references and submit to an enhanced DBS check
  • Experience of supervising volunteers and other non-paid workers is desirable.
  • Knowledge and understanding of Health and Safety and Safeguarding legislations.
  • Previous experience of developing individuals and teams to improve performance and service delivery.
  • Previous experience of using an electronic case management system.
  • A desire to positively impact the lives of young and vulnerable adults.

 

To discuss this role, please contact Oscar.Alexander@croydon.gov.uk

APPLY FOR THIS OPPORTUNITY

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