Welfare and Debt Officer

  • Croydon
  • £33,043.11
  • CCHA
  • 35-40 hours per week


We own and manage over 1,400 homes in Croydon, Bromley, Sutton and Merton. We have been rooted in the local community since 1967, when we were founded to meet the need for housing in the community. We have continued working within the community through initiatives such as the Horizons Programme, which supports residents back into work. We are committed to delivering a high quality service to our residents and developing more homes within the community.



We are seeking a Welfare and Debt Advice Officer to join our Income Collection Team and deliver our welfare and debt advice services in the boroughs of Croydon, Bromley and Sutton. 


Responsibilities and Duties

  • Specialist advice on welfare benefits and debt as well as information and casework management to the tenants of CCHA.
  • Liaising closely with key agencies such as housing benefit and the DWP to secure the best outcome for our tenants.
  • Provide budgeting, income maximisation, banking and fuel poverty & debt advice to enable customers to successfully maintain their tenancy
  • Assess new and potential residents prior to sign up for affordability for lettings and allocations and prevention of evictions.
  • Management of admin, diary, debt advice, working with creditors, strategies for non-priority debts



You will have excellent knowledge in all aspects of welfare reform experience of dealing with Universal Credit, under-occupation and benefit cap. You will work with the Income Team to minimise current debt and contribute to maintaining our income collection targets.


You will need to have a full driving licence and DBS.



Our competitive benefits package includes:

  • 25 days holiday rising to 30 days
  • Matching pension contributions, up to 10%
  • Private Health Scheme
  • Simply Health cash plan
  • Flexible/agile home working
  • Option to buy and sell holiday


For further information, please Amanda.Warren@croydon.gov.uk


To apply for this position please enter your email address below and a member of the team will be in touch. If you have not yet registered you will be required to do so in the next step.

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