Tenancy Management Officer

  • Croydon
  • £32,337.00
  • CCHA
  • 35-40 hours per week


We own and manage over 1,400 homes in Croydon, Bromley, Sutton and Merton. We have been rooted in the local community since 1967, when we were founded to meet the need for housing in the community. We have continued working within the community through initiatives such as the Horizons Programme, which supports residents back into work. We are committed to delivering a high quality service to our residents and developing more homes within the community.



 CCHA have around 40 employees so the organisation prides itself on having a small, family feel. Despite this we are constantly responding to change and things can be fast paced which makes it a vibrant and enjoyable environment. We have a hard working group of staff and require a bright and motivated Tenancy Management Officer to join us. 


You would be delivering all the tenancy and neighbourhood management services for a patch of around 500 properties and carrying out estate inspections, fire compliance checks, dealing with tenant queries and issues and working with the team and other colleagues to ensure that we deliver an excellent service to our residents.



Experience and Skills

  • We are looking for an experienced and enthusiastic housing officer to join our team.
  • The ideal candidate should have experience of dealing with complex anti-social behaviour cases and working using a multi-agency approach.
  • As we are mainly home working due to COVID, the successful candidate will to be able to work autonomously but will have good communication skills to ensure the manager is kept up to date on tasks and important issues, and that colleagues feel informed on areas they need to be.
  • Proficiency in using Cx housing management system would be beneficial.

 You will need to have a full driving licence and DBS.



Our competitive benefits package includes:

  •  25 days holiday rising to 30 days
  • Matching pension contributions, up to 10%
  • Private Health Scheme
  • Simply Health cash plan
  • Flexible/agile home working
  • Option to buy and sell holiday

To discuss this opportunity, please contact Amanda.Warren@croydon.gov.uk


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