Retail - General, Security, Customer Service/ Care

Retail Security Officer

  • South London
  • £9.75
  • Mitie Security
  • 35-40 hours per week


Mitie provides facilities management, consultancy, project management and a range of specialist services that connect people with innovation and technology; helping our clients go beyond FM to the Connected Workspace. We work in partnership with organisations to deliver long-term value, offering a wide range of services - from real estate and energy consultancy, compliance, risk assessment and security systems to cleaning, catering and environmental services. We manage and maintain some of the nation's most recognised landmarks, high street buildings and even homes in your community.


Reporting to the Security Operations Manager the Security Officer will be based in retail sites in the Croydon area and will be responsible for providing a highly visible and proactive security presence in a fast paced and demanding environment.


Job Details

  • Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel
  • Provide a customer friendly, reassuring, professional security presence
  • Provide a visible security contact for customers and staff Provide excellent customer service
  • Loss prevention
  • Deterring anti-social behaviour, theft and criminal activity
  • Liaising with the Police and store management were required
  • Completing reports by recording observations, information, occurrences and surveillance activities.
  • Dealing with any difficult situations that arise in a safe and professional manner.



Key Skills and Experience Required:


  • Front-line Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates.
  • A full five year checkable employment / education history
  • Experience of delivering Customer Service
  • Previous experience in a similar role is desirable not essential
  • Excellent communication skills are required both written and verbal



To apply for this position please enter your email address below and a member of the team will be in touch. If you have not yet registered you will be required to do so in the next step.

Error submitting application. Please see below for details.
    Thank you. Your application has been made.
    • Value Croydon
    • Good Employer Croydon
    • Calat
    • Wuropean Union Social Fund