Charity/ Voluntary/ NFP

Advice and Support Officer

  • Croydon
  • £23,000 per annum


Established in 1981, CAYSH is both a charity, and not for profit organization, who specializing in helping to reduce homelessness affecting young people and vulnerable adults.

Our mission is to enable young people to have a safe place to call home and to access opportunities, allowing them the best chances in life.


Over the last 35 years the needs of people we meet have become more varied and more complex. We have learned a great deal by listening to those we have worked with and adapted our services to meet their evolving needs and aspirations. Our services combine support with accommodation to ensure that after a period facing homelessness, young people move on to independence with all the skills they need to make the most of their lives.


Based in South London we are now seeking to expand our model of care and support, across London and further afield, in South of England.




To provide a high standard of advice, information and placement service to young people to prepare them for independent living. Liaising with statutory and voluntary agencies with regard to service users’ support needs. Liaising with the CAYSH mediation service to prevent homelessness and relationship breakdown.


Advice and Support Officers inspire and guide young people to improve their life skills, self management and self confidence, whilst on their journey to independent living.  They develop trusted, professional relationships while helping young people to plan and achieve their goals.


We seek motivated and talented people to join our team. To be successful in the role candidates must demonstrate proven experience of supporting vulnerable people and developing and implementing high quality, person centred support plans.


CAYSH is committed to safeguarding and promoting the welfare of children and young people and expects those who work in the organisation to share this commitment.


Key skills and experience required:


  • Proven background in motivating and inspiring others to reach their goals in life
  • A good understanding of the needs and challenges faced by young and homeless people
  • Excellent communication skills both written and verbal
  • Knowledge on building empathy & trust, whilst maintaining professional boundaries and codes of conduct
  • Knowledge and experience of child protection and the safeguarding of children and adults and associated good practice
  • Working alone and as part of a team
  • Able to behave and respond appropriately when incidents occur
  • Experience of working with different agencies and understanding of support plans
  • Outcomes focused


Successful applicants will undergo employment checks, including an enhanced DBS check


What we offer in return:


  • A range of non pay benefits, including professional development and training
  • Access to a pension scheme, with an employer’s contribution
  • Access to an Employer’s Assistance Programme which offers access to a  range of personal and employment support service (EAP)
  • An Occupational Health and Wellbeing support service
  • Flexible working patterns, including compressed hours in some offices


To apply for this position please enter your email address below and a member of the team will be in touch. If you have not yet registered you will be required to do so in the next step.

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