Retail - General, Management

Shop Manager

  • Croydon
  • £19,500 per year (£10.71 per hours)
  • Scope
  • 35-40 hours per week


We're Scope, the disability equality charity in England and Wales.




  • Provide practical information and emotional support when it's most needed
  • Campaign relentlessly to create a fairer society
  • We won’t stop until we achieve a society where all disabled people enjoy equality and fairness
  • We provide practical advice and emotional support whenever people need them most
  • We do this through our Scope helpline, our online community, a range of employment and child sleep services, community engagement programmes, partnerships and more.
  • Everything we do is with the aims to achieve our strategy Everyday Equality.
  • We use our collective power to change attitudes and end injustice. We partner with others to increase our reach and impact. And we campaign relentlessly to create a fairer society.




About working in our shops:

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.


What the job is for:


  • To raise money to support disability charity Scope’s work, by effectively managing the day to day running of the shop, staff and volunteers.
  • Maximising sales and keeping shop expenses down.



Your manager:


The retail area manager.


People you’ll manage: 


Assistant shop managers and a team of shop volunteers.


Other Scope staff you’ll work with:

The area manager, divisional support manager, other shop managers, drivers, and operational and support staff.


People you’ll work with outside Scope:

Customers, volunteers, drivers, local businesses, community organisations, employment services like job centres, volunteer providers and the Probation Service.


Budget responsibility:

Each shop has its own budget, set by the area manager.


Key Objectives:


  • Actively promote Scope and its services within the community.
  • Support disabled customers, volunteers and staff by creating an inclusive environment to shop, volunteer and work.
  • Make sure the shop makes a significant profit to support Scope’s work.
  • Lead the team to deliver excellent customer service.
  • Keep the shop safe, clean, and welcoming to customers.
  • Hands on approach to managing the shop operations including the staff and volunteer team.
  • Drive volunteer recruitment, training and retention so the shop always has enough people to fill the rota.




  • Drive sales by helping the shop team effectively manage stock.
  • Spot trends and opportunities to promote Scope, the shop and stock donations in the local community.
  • Be an excellent role model and create a positive environment so that shop team members feel motivated and valued.
  • Promote customer service best practice, giving guidance, feedback and coaching to the shop team.
  • Lead regular individual and team meetings (including volunteers).
  • Discuss training needs and performance issues with the area manager.
  • Join area meetings, retail events and training.
  • Make sure daily admin and financial tasks are carried out in line with the Scope cash and security policies.
  • Take responsibility for safeguarding and health and safety, including reports, risk assessments and other checks.


Shop trading:


  • Continually improve the shop’s performance, meeting or exceeding income targets including sale of donated and new goods, corporate donations, cash appeal, Gift Aid, raffle and rag.
  • Drive stock generation, processing, security, collection and preparation.
  • Meet shop floor density and quality targets.
  • Keep the shop safe, clean and welcoming to customers, with attractive stock displays, according to Scope’s shop standards.
  • Keep the back of house safe and pleasant for staff and volunteers.
  • Comply with Scope’s policies and procedures, particularly in relation to shop security, safeguarding and health & safety regulations.


Other tasks:


  • Cover other local shops when necessary.
  • Inform the Area Manager or other appropriate manager(s) of any concerns.
  • Any other reasonable tasks your manager asks you to help with.
  • Move and sort large quantities of stock, sometimes in confined or limited space.


Scope’s values:


Be a Disability Gamechanger, acting, behaving and communicating in line with Scope’s values.

We are courageous, pioneering, connected, open and fair.





About You:

You’ll be passionate about retail and have a love of fashion with experience of running a shop. Or you’ll be looking for a management role as the next step in your career. To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.


Shop Hours:

It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our Values - Pioneering, Courageous, Connected, Open, Fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.


Disabled candidates:

We are a disability equality charity and encourage applications from disabled people. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.


Equality and Diversity and Inclusion:

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture. If you require adjustments through your journey with us, please email


Scope Benefits:


We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including 35 days annual leave, flexible working (where we can), company pension, excellent training and career development, strong colleague networks across disability, race and LGBTQ+, well-being incentives like a discounted gym membership, cycle to work scheme, and much more.



To apply for this position please enter your email address below and a member of the team will be in touch. If you have not yet registered you will be required to do so in the next step.

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