Shop Manager

As Shop Manager at Scope's Morden,  you’ll have the autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display.

The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.

Main Duties:

• Actively promote Scope and its services within the community.
• Support disabled customers, volunteers and staff by creating an inclusive environment to shop, volunteer and work.
• Make sure the shop makes a significant profit to support Scope’s work.
• Lead the team to deliver excellent customer service.
• Keep the shop safe, clean, and welcoming to customers.
• Hands-on approach to managing the shop operations including the staff and volunteer team.
• Drive volunteer recruitment, training and retention so the shop always has enough people to fill the rota.

Leadership:

• Drive sales by helping the shop team effectively manage stock.
• Spot trends and opportunities to promote Scope, the shop and stock donations in the local community.
• Be an excellent role model and create a positive environment so that shop team members feel motivated and valued.
• Promote customer service best practice, giving guidance, feedback and coaching to the shop team.
• Lead regular individual and team meetings (including volunteers).
• Discuss training needs and performance issues with the area manager.
• Join area meetings, retail events and training.
• Make sure daily admin and financial tasks are carried out in line with the Scope cash and security policies.
• Take responsibility for safeguarding health and safety, including reports, risk assessments and other checks.

Shop trading

• Continually improve the shop’s performance, meeting or exceeding income targets including the sale of donated and new goods, corporate donations, cash appeals, Gift Aid, raffle and rag.
• Drive stock generation, processing, security, collection and preparation.
• Meet shop floor density and quality targets.
• Keep the shop safe, clean and welcoming to customers, with attractive stock displays, according to Scope’s shop standards.
• Keep the back of house safe and pleasant for staff and volunteers.
• Comply with Scope’s policies and procedures, particularly in relation to shop security, safeguarding and health & safety regulations.

Other tasks

• Cover other local shops when necessary.
• Inform the Area Manager or other appropriate manager(s) of any concerns.
• Any other reasonable tasks your manager asks you to help with.
• Move and sort large quantities of stock, sometimes in confined or limited space.

About you:

As a Shop Manager, you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career. 

We are looking for someone who has a retail/fashion/charity shop background and to be successful in this role, you will :

• Commercial
• Have a can-do attitude
• Always put the customer’s needs first.
• You’ll be a dedicated team player with a strong work ethic
• Have excellent accuracy and attention to detail.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much-needed funds to deliver an Equal Future for disabled people and their families.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

PLEASE NOTE:

• An external application form will have to be completed once you have expressed interest below.
• Explain in your application, with examples, how you can meet these important skills.
• We also ask you to show an appreciation of Scope’s values and our ambition of creating equal futures with disabled people.