Library Assistant

To implement the policies and objectives of Croydon libraries and archives through the delivery of a high-quality library service which meets the requirements of the local community, and the priorities of the library and culture & heritage strategy.

The full job description can be found here: Library Assistant Role Profile

You will need to be:

• Customer-focussed
• Have excellent communication skills
• Interested in libraries and serving Croydon’s diverse communities
• A team worker
• Enthusiastic in your approach to engagement with customers of all ages

You can find out more about our libraries and activities here Croydon Libraries

Equal Opportunities and Safeguarding Statement:

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.  

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Interview date:  Week commencing tbc

Candidate requirements:

Essential knowledge:

• Sound understanding of what constitutes a successful library service
• Understanding of health and safety; and safeguarding in a library environment
• Understanding of the local government context and the role that libraries can play in addressing the wider priorities of a council (such as health, wellbeing, safeguarding, worklessness, culture etc)

Essential skills and abilities:

• Ability to interact with internal and external contacts, displaying a professional attitude at all times
• Empathy with children and young people
• Able to work largely unsupervised whilst remaining a team player
• Understanding of community engagement, ability to involve the local communities in library service, and ability to host both school and group visits
• Ability to demonstrate proven customer focus and customer service skills
• Ability to communicate confidently and assertively with colleagues, customers, volunteers and partners
• Ability to be an effective initial point of contact for customer enquiries for libraries and archives
• Excellent attention to detail
• Ability to be resilient and embrace change
• Flexibility to work outside of normal office hours
• Committed, loyal, highly motivated and tenacious
• Sufficient proficiency in the operation of the Library service ICT to resolve the majority of library service issues
• Ability to competently use the core Microsoft Office suite (Excel, Word, PowerPoint and Outlook), communication tools such as MS Teams and library management systems (LMS)

Essential experience:

• Experience of delivering a customer-focused service
• Experience of working effectively as part of a team
• Experience of working in a results-orientated environment

Special conditions:

• To be able to work at any Croydon library
• Ability to travel between libraries
• Ability to work the hours stated; including evenings and Saturdays
• Wearing of a photo ID/name badge
• Adhere to the council dress code

PLEASE NOTE: A cover letter detailing how you meet the above requirements will be required once you have applied below. You will need to send this to: croydon-works@croydon.gov.uk to be considered.