Library Support Assistant - Saturdays

To implement the policies and objectives of Croydon libraries and archives through the delivery of a high-quality library service which meets the requirements of the local community, and the priorities of the library and culture & heritage strategy.

The full job description can be found here: Library Support Assistant - Saturday Role Profile

You will need to be:

• Customer-focussed
• Have excellent communication skills
• Interested in libraries and serving Croydon’s diverse communities
• A team worker
• Enthusiastic in your approach to engagement with customers of all ages

You can find out more about our libraries and activities here: Croydon Libraries

Equal Opportunities and Safeguarding Statement:

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.  

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Interview date:  Week commencing tbc

Candidate requirements:

Essential knowledge:

• Awareness of the library services offer
• Understanding of Equalities and commitment to working with Croydon’s diverse communities in line with the Council’s equalities policies
• Proven commitment and understanding of the needs of a customer-orientated service and of the need for excellent standards of customer care
• Following health and safety guidance; and safeguarding in a library environment, escalating issues as required

Essential skills and abilities:

• Ability to work enthusiastically as part of a team
• Ability to use initiative
• Understanding of and a strong commitment to providing excellent customer care
• Empathy with children and young people and enthusiasm for the promotion of library services to all age groups and communities
• Excellent communication and interpersonal skills
• Ability to use ICT and enthusiasm for its use in engaging customers in learning, knowledge and re-skilling
• Good literacy and numeracy skills

Essential experience:

• Experience of delivering a customer-focused service

Special conditions:

• To be able to work at any Croydon library
• Ability to travel between libraries
• Ability to work the hours stated
• Wearing of a photo ID/name badge
• Adhere to the council dress code

PLEASE NOTE: A cover letter detailing how you meet the above requirements will be required once you have applied below. You will need to send this to: croydon-works@croydon.gov.uk to be considered.