Looking for an opportunity to make a real difference to the lives of Croydon residents, whilst also gaining experience of working across Croydon’s Housing directorate? Croydon Council’s Housing contact centre manages resident’s housing enquiries and repairs requests, in particular. We are looking for caring and motivated Customer Service Advisors, who will be responsible for delivering a responsive and helpful service to Croydon housing residents.
This is an EMPLOYMENT PATHWAY. A customer service training course will be held from 22-24 Jan, to understand the principles of good customer service. Successful completion of this course will lead to a City and Guilds Level 1 Certificate and a guaranteed initial telephone interview. Candidates successful at this interview stage will then be invited to attend a further assessment event.
Full time or part time permanent roles available. This is an office-based role and we offer a range of working patterns.
Full time - 36 Hours
You will be responsible for dealing with a range of customer requests and enquires from housing residents. You will contribute to the achievement of customer service targets by dealing with calls and online messages efficiently and empathetically, as some residents may be vulnerable and distressed. Dedicated follow up calls and messages will need to be conducted systematically to chase repairs and keep residents up to date with progress. You will make a positive contribution to the development of the service by developing yourself, learning to use the customer information system efficiently and being open to feedback from colleagues and your Team Leaders.
The Person
Above all, you need to care about residents, and delivering the best service possible. Being conscientious in work attendance, adhering to work processes and using information systems in a organised manner, is also crucial to being successful in this role. You may not have a customer service background; however, you need to be open to learning how to deal with resident enquiries and working in a close-knit team to meet performance targets. You need to be open to feedback and coaching from your Team Leaders and more experienced colleagues. If you feel you have a caring attitude towards people, willingness to learn and the discipline to apply your learnings, then this could be the opportunity for you
- Posted 5 days ago
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