Retail Supervisor

This role will require you to work closely with the team, including managers to support the daily running of the business.

You will also be required to review current working methods and propose new procedures that benefit the business.

Being part of the team, you will provide support and help maintain and improve the levels of customer service throughout the store. You will provide assistance in the supervision of all staff while maintaining the standards of the Shop floor / Warehouse.

Please note this role has a probationary period of 12 weeks. 

Customer Service

• Provide excellent leadership to the team and the best possible customer service/experience
• Deal with customer complaints and enquiries
• Ensure the personal appearance of staff is in line with company guidelines

Merchandising

• Ensure all price indication is displayed, legal and up to date
• Ensure full stock availability and date rotation and storage checked daily

Training & Development

• Encourage personal progression throughout your department
• Provide assistance with the induction and training of new starters
• Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments

Skills/Experience/Knowledge Needed

• Supervisor experience would be advantageous (Preferred)
• Excellent Time Management skills
• IT skills- Microsoft Outlook, Word and Excel
• To lead and motivate the team in accordance with company's core values

You will also be responsible for

• Ensure all chill chain and food temperature regulations with regard to receipt and storage are followed
• Ensure all areas are kept clean and tidy
• Ensure all stock systems and procedures are carried out correctly to maintain stock accuracy
• Work safely and ensure the safety of your team, and abide by all company health and safety guidelines and procedures
• Ensure the efficiency of your team and help out other departments as required
• Carry out reasonable requests as deemed appropriate to your job role and to the benefit of the company.

About you

You will need to:

• Be driven
• Want to learn new skills
• Be happy working across departments
• A good communicator and problem solver
• Be happy to be flexible in your working shifts and patterns as required by the business, including working weekends
• Have a relevant CV showing experience in similar roles