EMHIP (Ethnicity and Mental Health Improvement Programme) Mobile Hub Support Worker

JOB TITLE:                EMHIP Mobile Hub Support Worker

LOCATION:                56a Mitcham Road Croydon CR0 3RG

RESPONSIBLE TO:   Mobile Hub Team Manager

SALARY:                   £30,000

HOURS:                     37.5 hours per week

LENGTH:                   Fixed short-term contract till March 2026 (potential to extend)

About the Role

The Mobile Hub Support Worker plays a key role in delivering culturally sensitive, person-centred support to individuals and families within Croydon’s Global Majority communities, particularly those from Black and Asian backgrounds. This role requires strong triage and decision-making skills to assess individual needs effectively and respond promptly, ensuring timely access to appropriate support and services.

As a member of the Ethnicity Mental Health Improvement Project (EMHIP) Mobile Hub team, the Support Worker will operate across faith-based venues, community settings, and educational institutions in Croydon to reduce long-standing inequalities in access, experience and outcomes in mental health services.

Key Responsibilities

• Provide 1:1 support and manage a caseload of clients across various community settings.
• Conduct holistic, person-centred assessments and develop tailored support plans.
• Triage and identify risk levels to ensure timely referrals to appropriate services, including clinical and statutory providers.
• Offer advice and guidance on welfare, housing, employment, and training.
• Facilitate access to social support groups, workshops, and recovery activities.
• Devise and deliver appropriate mental health related awareness workshops.
• Maintain accurate case notes and data on the CRM system.
• Attend training, team meetings, and supervision to stay informed and skilled.
• Contribute to the ongoing development and delivery of EMHIP through outreach, awareness events, and workshop facilitation.

What We’re Looking For

Essential Skills & Experience

• Proven experience in mental health, community health, or social care settings.
• Strong understanding of health inequalities and the impact of cultural and racial disparity in mental health.
• Excellent triage and problem-solving abilities able to assess situations quickly and respond effectively.
• Confident in engaging with individuals in distress, managing sensitive conversations with empathy and professionalism.
• Strong communication skills (verbal and written) and ability to build trusting relationships.
• Able to work independently in diverse community environments.

Desirable

• Experience advising on housing and welfare benefits, including Universal Credit.
• Second language proficiency.
• Familiarity with recovery-oriented and strengths-based models of care.

Qualifications

• Essential: Qualification or substantial experience in mental health, psychology, social care, or related field.
• Desirable: Training in peer support, counselling, or therapeutic interventions.

Additional Information

• Flexible working hours, including some evenings and weekends.
• Travel required across local community sites.
• Commitment to ongoing professional development and cultural competence.

This role is ideal for someone passionate about mental health equity for the Global Majority community, who can act swiftly and compassionately to support people through mental health challenges while working as part of a supportive, forward-thinking team.

PLEASE NOTE: A relevant CV and cover letter detailing how you meet the essential criteria listed above will be required once you have expressed an interest below.