Jumeriah Carlton Tower is looking to recruit experienced Room Attendants to cater to routine duties in cleaning and servicing of guest rooms, bathrooms and public areas, ensuring a high standard of personal hygiene.
You will adhere to housekeeping standard operating procedures in line with Jumeirah philosophy and luxury status.
This is your chance to become a vital part of our esteemed Housekeeping team at one of London's most prestigious hotels.
Experience in a similar role preferred, but the right attitude, personality and willingness to work considered.
Full-time 40 hours per week.
Main responsibilities:
- Ensure the cleanliness and tidiness of assigned blocks, including guest corridors, back-of-house areas, stairways, lift landings, guest/service lifts, and service pantries by performing routine cleaning duties.
- Collect scattered trash, empty trash containers, replace soiled bedding and bathroom linen with fresh items, and report unpleasant odours to the team leader.
- Conduct deep cleaning tasks in designated areas, including bathrooms, closets, door tracks, and furniture, and ensure proper alignment of furniture.
- Attending guest calls, requests, and complaints in assigned areas, providing turndown services as per standard requirements, and deliver/retrieve items on loan to guests.
- Follow operational standards for replenishment, including inspecting and replacing bathrobes, bathroom linen, tissue, amenities, hangers, extra blankets/pillows, luggage racks, laundry bags, and guest complimentary water.
- Keep all equipment on assigned blocks clean and in good working condition to maximise their lifespan.
- Adhere to all relevant Health, Safety, and Environment procedures, instructions, and controls, as well as Security guidelines and procedures.
- Report and deposit lost and found items to Security, and report valuable items found unattended in occupied rooms.
- Handle guest complaints courteously and efficiently, ensuring guest satisfaction, and report unresolved issues to Team Leaders.
- Policy Adherence: Ensure adherence to departmental policies, processes, standard operating procedures, and instructions to deliver luxurious service to guests in line with Jumeirah standards of excellence.
Candidate requirements:
- Exceptional customer service
- Good level of spoken English
- Punctual
- Reliable
- Polite and well-mannered
- Full right-to-work in the UK
- Experience of working in a similar role and or luxury environment preferred
- Relevant CV
- Posted 11 days ago
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