Contracts Supervisor

Job Title                                  Contracts Supervisor

Position reports to              Business Manager

Based out of                          Croydon Tram Depot

Hours of work:                    Wednesday to Sunday  

Start/Finish time: 8.45 am – 5.15 pm

8.5-hour shift which includes a 30-minute unpaid rest break

Salary: £16.00 per hour

KEY RESPONSIBILITIES

General management of staff to include a proactive approach to: -

• undertake the daily operational supervision of the cleaning staff.
• Staff timekeeping and attendance.
• Arrangement of absence and annual leave cover.
• Arrange work schedules.
• To deal with, and action, all day-to-day telephone calls, enquiries, messages and complaints.
• Monitor cleaning duties
• Carry out quality audits and monitor performance.
• Performance management and annual appraisals.
• Assist and report any disciplinary and grievance matters to the Business Manager.
• Organise refresher and new starter training sessions, with internal training records monitored and maintained.
• Regular team briefings with all staff.
• Take part in the recruitment and selection process for new
• Adherence to health & safety regulations and the company's health & safety policies.

General contract supervision to include: -

• Planned, general inspections and the creation and analysis of contract performance reports, taking corrective action where necessary.
• Maintenance of stock requirements and monitor stock usage and the co-ordination of stores deliveries and collections.
• Liaise with Head Office regarding any incident, accident or unusual occurrence.
• Provision of quotations for additional or specific works, as requested.
• Ensure the accurate completion of all contract administration.
• To undertake daily checks of all work areas, identifying areas where standards are not met, give feedback to individuals and revisit once they the task has been notified as completed 

General Premises Management to include: -

• Ensure the security of premises, plant, equipment, and machinery at all times.
• Effective management of all fleet within your responsibility.
• Good housekeeping.
• Co-ordination of store deliveries.
• Ensure adherence to specific site rules and regulations.

The Contracts Supervisor may also carry out such other duties as the management may from time to time reasonably require.

Candidate Requirements:

• Must be able to work well with the existing and future company staff, contractors and clients and have a proactive approach to the role and its responsibilities.
• Have strong communication and presentation skills and the ability to provide support and advice, with the capability to deliver both induction and H&S training are essential.
• The ability to influence others whilst gaining their confidence and respect.
• Positive attitude and loyalty towards the company and its customers.
• High standard of honesty and integrity.
• Flexible and willing to adapt to change.
• Committed to Equal Opportunities within the workplace.
• Strong interpersonal skills and relationship management
• Minimum of 3 years experience within a cleaning role
• Minimum of 2 years supervisory experience or relevant proven skills
• Strong interpersonal and relationship management
• Full, clean UK driving licence - essential

Personal Skills:

• IT skills to include a sound knowledge of MS Word, Outlook and Excel.
• Ability to create comprehensive written reports.
• High standard of personal presentation and professionalism.
• Good interpersonal skills.
• Effective decision maker and problem solver.
• Willingness to work unsociable and irregular hours to ensure the provision of a good service.
• Good standard of English language skills, arithmetic, and general administration.
• Ability to remain calm when under pressure.
• Able to organise own working time to maximum potential.
• Friendly, open approach and proactive response to customers and staff needs.
• Ability to learn all aspects of service operations.