Learner Enrolment Co-ordinator

• Contact referrals and schedule one-to-one appointments to discuss course options.
• Provide Information, Advice, and Guidance (IAG) to ensure learners are well-informed and supported in their course selection.
• Assess the eligibility of learners for funded courses, ensuring they meet all required criteria.
• Obtain and verify all necessary documentation and evidence for GLA funding compliance.
• Ensure the selected course is appropriate for the learner’s needs and goals
• Accurately record and maintain learner information, ensuring all data is up to date and compliant with funding requirements
• Assist with the administration of claims for funding when needed, ensuring all processes are completed in a timely and accurate manner.
• Work closely with internal teams to ensure smooth communication and efficient enrolment processes.
• Monthly reporting of data updating progress against KPI’s
• Provide ongoing support to learners throughout the enrolment process, addressing any questions or concerns they may have.
• Ensure learners feel supported and confident in their course selection and aware of their next steps.
• Work collaboratively with referral partners to ensure smooth referrals and high-quality learner experiences.
• Ensure that students' learning needs are met through a wide range of support
• Collaborate with various departments to ensure the growth and development of the department.  This could include, approaching new businesses and creating marketing material
• Any other reasonable office-based tasks

The post holder should be able to demonstrate the following competencies to a high level and want to use these to the full in their work.  This is more important than having a great deal or direct experience of the job content, and we will be looking for evidence of the following competencies during the selection process.

Professional experience, skills and knowledge

Essential

• Willingness to learn and grow ability to contribute to the running of the projects
• Being creative
• To be compassionate and empathetic
• Building and maintaining client relationships
• Effective oral and written communication
• Excellent organisational and time management skills
• Computer literate – Word, Excel and presentation skills
• Team player with strong interpersonal skills
• Self-starter and resourceful

Desirable

• Experience of working in the skills and training sector
• Experience in learner enrolment, customer service, or administrative roles, preferably within education, training, or skills development sectors is desirable
• Previous experience working with funded programmes and knowledge of GLA funding requirements is desirable.
• Experience in providing Information, Advice, and Guidance (IAG) to learners or service users is an advantage.

Qualifications and Training

Essential

• Level 2 qualifications in English & Maths or the willingness to undertake them

Desirable

• Willing to undertake further qualifications as part of self-development
• Educated to A level standard, NVQ level 3 or equivalent

Other Key Attributes

• Flexible to change focus pending needs to individual learners
• Enthusiastic and energetic approach

Other requirements and information:

• Willingness to undertake travel when necessary
• This role has been identified as requiring a Disclosure and Barring Service (DBS) check.