This fully online course will enable you to achieve a Level 2 Certificate in Understanding Retail Operations which is nationally-recognised and will help you gain employment in the retail sector.
The course runs from Monday 28th of October to Tuesday the 5th of November. 9:30 am to 2:30 pm each day.
Access to a laptop or large-screen tablet is essential.
On this course, you will learn about:
- Understanding of customer service in the retail sector
- Understanding of the retail selling process
- Understanding how to contribute to the effectiveness of the retail business
- Understanding how a retail business maintains health and safety on its premises
- Understanding of retail consumer law
- Understand how to deal with customer queries and complaints in the environment
- Understand how to handle customer payments• Understand the control, receipt and storage of stock
Course Progressions
Progression options for this could include:
- Level 2 Certificate in Team Leading
- Level 2 Certificate in Digital Skills for Employment
- Level 2 Certificate in IT User Skills
- Level 2 Certificate in Customer Service
Employment Opportunities
- Retail AssistantWarehouse Assistant
- Customer Services AssistantJob Search AssistanceTo boost your CV, on successful completion of this course you could include one of the following statements:If applying for work in the retail sectorI have recently completed a Level 2 qualification in understanding retail operations. The course has given me an excellent understanding of how to identify the signs a customer my display when they need support. It has given me an understanding of stock handling, and how displays enhance sales. It has prepared me for being able to work as part of a team to provide excellent service to customers.
- Posted 11 days ago
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