Library Support Assistant (Saturdays)

About the Role: 

We are looking for people who have an interest in customer service and for working as part of a team. You will be delivering library services directly to our customers, supporting activities and events and assisting customers with accessing our digital offer. Promotion of all services to a wide range of customers is also a key part of the role.

You will need to be

• Interested in customer service with good communication skills
• Enthusiastic in your approach to engagement with customers of all ages
• Interested in libraries and serving Croydon’s diverse communities
• A team worker

Candidate requirements:

Essential knowledge:

• Awareness of the library services offer
• Understanding of Equalities and commitment to working with Croydon’s diverse communities in line with the Council’s equalities policies
• Proven commitment and understanding of the needs of a customer-orientated service and of the need for excellent standards of customer care
• Following health and safety guidance; and safeguarding in a library environment, escalating issues as required

Essential skills and abilities:

• Ability to work enthusiastically as part of a team
• Ability to use initiative
• Understanding of and a strong commitment to providing excellent customer care
• Empathy with children and young people and enthusiasm for the promotion of library services to all age groups and communities
• Excellent communication and interpersonal skills
• Ability to use ICT and enthusiasm for its use in engaging customers in learning, knowledge and re-skilling
• Good literacy and numeracy skills

Essential experience:

• Experience of delivering a customer-focused service

Special conditions:

• To be able to work at any Croydon library
• Ability to travel between libraries
• Ability to work the hours stated
• Wearing of a photo ID/name badge
• Adhere to the council dress code

You can find out more about our libraries and activities here https://libraries.croydon.gov.uk/bookshelf. More details of the role, including the role profile & person specification and online application form can be found on Croydon Council’s job search site.

PLEASE NOTE: You will need to complete a Croydon Council application detailing how you meet the essential candidate requirements above to apply for this role - this will be sent to you after expressing an interest below.