Evening Cleaning Supervisor

Main Duties and Responsibilities: 

Principle Accountabilities:

• To effectively implement Health & Safety procedures and practices to industry-leading standards.
• Locally ensure that consumables and materials are being used correctly.
• To ensure customer satisfaction by promoting the highest levels of service delivery and workmanship, in accordance with Chequers & Croydon Council quality standards.
• To carry out regular audits of the office spaces across the building.
• Adhere to company policies and procedures.
• To supervise the site team in accordance with Churchill values.

Communication and Working Relationships

• Operations Manager, Account Manager, Council Stakeholders, Croydon Council managers & personnel.

Employee management

• Ensure Return To Work forms are completed on the day the staff member returns.
• Record and manage staff annual leave ensuring cover is provided at all times.
• Ensure staff hours are recorded accurately by comparing the signing-in book with the Proximity Pass record held by Security.
• Ensure the signing-in book held by the Cleaner's cupboard on level -1 is completed correctly.
• Ensure the staff sign out correctly at their designated times either 7pm, 8pm & 9pm depending on their shift pattern.
• Monitor and raise any HR concerns in relation to staff to the Account Manager.
• At the end of working day the Supervisor is to lock the cleaning cupboard and hand the key to Security once all staff have left.

 Service delivery

• Delivery of service to the contractual specification.
• To communicate effectively, maintain customer relationships and work as part of team.
• Prepare cleaning trollies for the staff and make sure they are stocked in readiness for the evening team’s arrival.
• Stock control – ensuring adequate consumables are ordered via the Account Manager
• Dilute chemicals in preparation for use by staff.
• Audit cleaning cupboards on the floors to ensure they are clean, tidy and contain no chemicals under the COSHH regulations.
• Deal with any reactive jobs when necessary and mobilise staff as needed.
• Constant rotation of visiting floors auditing the staff and picking up anything necessary.

QSHE

• Deliver regular Tool Box Talks as provided.
• Ensure correct PPE is worn at all times.
• Ensure staff comply with all relevant regulations and any updates are communicated to staff in a timely manner.

Knowledge skills & experience

Key Competencies

• Quality Orientation - shows awareness of goals and standards. Follows through to ensure that quality and productivity standards are met.
• Action Orientation - Demonstrates a readiness to make decisions, take the initiative and originate action.
• Planning & Organising - Organises and schedules events, activities and resources. Monitors timescales and plans.
• Resilience - Maintains effective work behaviour in the face of setbacks or pressure. Remain calm, stable and in control of themselves.
• Oral Communication - Speaks clearly, fluently and in a compelling manner to both individuals and groups.
• Problem Solving - Analyses issues and breaks them down into their component parts. Makes systematic and rational judgements based on relevant information.
• Flexibility - Successfully adapts to changing demands and conditions.
• Interpersonal Sensitivity - Interacts with others in a sensitive and effective way. Respects and works well with others.

Candidate Requirements and Personal Qualities

• Experience in the management of Supervising a large team
• Good client management skills
• Understanding of employment law, policies and systems 
• IT literate in Outlook
• Good decision maker
• Flexibility and receptiveness to change
• Ability to work in a team as well as autonomously to a high level of accuracy
• Good planning and organisational skills
• Excellent communication and people skills
• Ability to establish then work to agreed targets and deadlines