Head of Data and Impact

• Contract: Permanent 
• Working pattern: Full time, 9am-5pm but open to flexible working 
• Location: One of our London centres preferred, open to discussing alternative locations and hybrid working

Closing date: Midnight on Sunday 27 April

The Head of Data & Impact plays a pivotal part in ensuring that Smart Works is a data-driven organisation, where insight and analysis underpin strategic decision-making and service delivery. At its core, this position is responsible for overseeing the how the charity measures impact. They will lead on management of the charity’s central database—used across all centres—to manage client, volunteer and referrer information. This includes coordinating system updates, working with external contractors, and maintaining data integrity and functionality across the board.

 Essential Criteria 

• Strong analytical and statistical capabilities, with a good working knowledge of statistical concepts and methods. 
• Experience of producing quantitative reports for a wide variety of both external and internal stakeholders. 
• Experience successfully managing a CRM system (preferably Dynamics 365) and overseeing enhancements to the system. 
• Professional experience of using data visualisation software (preferably Power Bi). Advanced working knowledge of Microsoft Excel and associated tools such a Power Query. 
• Experience of end-to-end project management, preferably in an IT or operations context.