Repairs Service Officer

THE ROLE

About us

As one of London’s largest and most diverse boroughs, Croydon is a fantastic place to live, work and spend time, with all the benefits of close proximity to the rest of London and the southeast.

One of London’s largest commercial districts outside the centre, Croydon is a major hub for shoppers, workers, and visitors; its excellent transport links include the iconic trams. The borough has a richly diverse cultural scene and is known as the birthplace of music genres from punk to dubstep and the home of grime legend Stormzy.

Over the past decade we have seen huge investment, regeneration, and growth in our borough. Croydon remains an attractive and important part of London for ongoing growth and investment – growth from which we want to see all our communities’ benefit.

If you are passionate about making a real difference to the lives of residents  in Croydon, improving services and working in a fast paced and rewarding environment, come and join our Assets & Repairs team.

Role Overview

As the Repairs Services Officer, you will provide proactive administrative support to the repairs and disrepair team and areas of responsibility include:

• Liaison and Communication:

Act as a key liaison between the repairs operations team, front-line services, and other housing departments, ensuring effective communication and timely responses to customer queries and requests for repairs.

• Repairs and Service Management:

Oversee the accurate diagnosis and timely completion of disrepair cases for Council properties, ensuring that all works are managed efficiently, and outstanding issues are resolved in line with agreed timescales and procedures.

• Quality Assurance and Continuous Improvement

Monitor service quality through site inspections, customer feedback, and post-inspection reviews, to ensure compliance with health and safety standards, value for money, and high customer satisfaction.

THE CANDIDATE

• Good understanding of site construction, building management, and relevant legislation.  Customer Care Excellence:  Proven experience in delivering outstanding customer service, including a practical understanding of how to measure and improve customer care
• A high level of IT literacy, including experience with Microsoft Word and Excel
• A proactive, customer-focused approach with the ability to manage competing priorities, problem-solve, and maintain a positive attitude under pressure.
• Strong verbal and written communication skills, with the ability to build effective relationships with staff, stakeholders, and external partners.
• Experience of working collaboratively with colleagues across departments
• Experience working within responsive repairs for a social housing provider, dealing with repairs-related queries and issues

WHAT WE OFFER

We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.

• Annual Salary - Grade 6 - £34,416 - 35,448
• Generous paid Annual Leave of up to 31 days (eligibility criteria applies)
• Provision to buy up to 10 days of additional annual leave per year (eligibility criteria applies)
• Paid sick pay allowance of up to 6 months’ full pay and 6 months’ half pay (eligibility criteria applies)
• Flexible and Agile working
• Generous maternity leave and family leave provisions
• Unbeatable benefits of being in the Local Government Pension Scheme; which includes employer contributions of 20% (average); “life assurance” (3 years’ salary) and benefit provisions for dependants
• Cycle purchase scheme saving up to 42% (interest free)
• Discounted season tickets for parking in local car parks or an option to cap the daily cost to less than £6
• Interest free travel loans for season tickets
• Interest free loans for discounted annual gym memberships with NI savings of up to 12%
• Discounted nursery with special rates for Croydon council employees
• Benenden’s affordable healthcare at very low monthly payments
• Confidential and free employee assistance programme and access to staff network groups - BAME, Working Carers, LGBT+, Women’s and Mental Health & Wellbeing

Closing date:  Tuesday 3 December 2024 @ 11.59pm