South London Service Delivery Manager

Duties and Responsabilities

• Overseeing the delivery and growth of a high-quality service in South London, ensuring all KPIs aremet
• Being the face and representative of Smart Works in South London, building, establishing and embedding our presence in the local community
• Day to day management of the volunteer community in South London, including onboarding new
• volunteers
• Line managing the South London Service Delivery Executive

We are looking for someone who can demonstrate a track record of building strong relationships, successfully managing a space or centre and an ability to make things happen. Our ideal candidate will share our passion for helping clients succeed, believe in the power of volunteering and will be a real people-person, who will enjoy meeting new people every day.

Essential Criteria

• An excellent natural organiser, with strong attention to detail and confidence performing thenecessary administrative duties
• Excellent interpersonal skills with an adaptable style to suit different people and situations
• Experience in line management with an understanding of how to train and develop staff members
• Proactive team player who looks for opportunities and creative solutions
• Comfortable working in a fast-paced, client-focused environment
• A confident public speaker who can represent Smart Works in a range of settings
• Basic understanding of safeguarding requirements for a charity like Smart Works
• Comfortable fulfilling the operational duties that come with working out of a public facing centre
• Passionate about Smart Works, our mission, and values