Assistant Shop Manager - West Croydon

What the job is for:

To raise money to support disability charity Scope’s work, by:

• Assisting the effective management of the day-to-day running of the shop, staff and volunteers
• Maximising sales and keeping shop expenses down

Key Objectives

• To assist the shop manager in making a significant profit to support Scope’s work.
• Help the team deliver excellent customer service.
• Keep the shop safe, clean, welcoming, and attractive to customers.
• Assisting the management of the shop operations including the volunteer team.
• Actively promote Scope and its services within the community.

Leadership

• Support the shop manager to drive sales and effectively manage stock.
• Spot trends and opportunities to promote Scope, the shop and stock donations in the local community.
• To assist the shop manager in driving volunteer recruitment and retention.
• Be an excellent role model and create a positive environment so that volunteers feel motivated and valued.
• Promote customer service best practices, giving guidance, feedback and coaching to volunteers.
• Join ASM area meetings, retail events and training
• Make sure daily admin and financial tasks are carried out in line with the Scope cash and security policies.
• Take responsibility for health and safety, including reports, risk assessments and other checks in the absence of the shop manager.

Shop trading

• Assist the improvement of the shop’s performance, meeting or exceeding income targets including the sale of donated and new goods, corporate donations, cash appeals, Gift Aid, raffle and rag.
• Support the management of stock generation, processing, security, collection and preparation.
• Assist with meeting shop floor density and quality targets.
• Keep the shop safe, clean and welcoming to customers, with attractive stock displays, according to Scope’s shop standards.
• Keep the back of house safe and pleasant for volunteers.
• Comply with Scope’s policies and procedures, particularly in relation to shop security and health & safety regulations and inform the Shop Manager of any concerns.

People you’ll manage:

A team of shop volunteers in the absence of the shop manager

Other Scope staff, you’ll work with

The area manager, divisional support manager, shop manager, other assistant shop managers, drivers, operational and support staff.

People you’ll work with outside Scope

Customers, volunteers, drivers, local businesses, community organisations.

Budget responsibility

To support the shop manager with the shop’s own budget.

Other tasks

Cover other local shops when necessary.

Any other reasonable tasks your manager asks you to help with.

Scope’s values

Be a Disability Gamechanger, acting, behaving and communicating in line with Scope’s values. We are courageous, pioneering, connected, open and fair

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience and  we raise much needed funds to deliver an Equal Future for disabled people and their families.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

About you

To be successful in this role, you will:

• Be a dedicated team player with a strong work ethic
• Committed to providing excellent customer service.
• Have solid IT skills
• You will have a good attention to detail
• Have a creative eye for shop displays.

Retail experience is preferable but we will consider applicants that have worked in a fast-paced, service environment where you put the customer’s needs first. 

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit, determination and a sense of urgency.

PLEASE NOTE: A cover letter detailing how you meet the requirements will be required after applying below.